Du Nord Ski Club  Mt Baw Baw Alpine Resort

What Personal Information do we collect and hold?

 

The types of Personal Information we may collect about you will depend upon the nature of your interaction with us. Most often, the Personal Information that we collect will be in the course of you making an accommodation enquiry or booking, and this information may include (but is not limited to) your name and personal contact details (including your postal address and email address).

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Information collected via our website

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Personal information may be collected by us and by our third-party service providers who assist us in operating our website.

Our website may include online forms that allow you to submit personal information (for example, online booking enquiry forms and feedback forms). Personal information that you choose to submit through these forms will be used for the purposes notified to you in that form, and otherwise for the purposes set out below.

We may also use various technological methods from time to time to track the visiting patterns of individuals accessing our websites, including but not limited to the methods set out below.

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Google Analytics

 

We use Google Analytics to help analyse how our visitors use our websites. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated is used to create reports about the use of our websites. Google will store this information. We will not (and will not allow any third party to) use Google Analytics to track or to collect any personally identifiable information of visitors to our websites.

 

If you do not want your website visit data reported by Google Analytics, you may choose to use a technical solution such as private browsing session to anonymise your visit.

 

When you read, browse or download information from our websites, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded. This information is used for statistical, reporting and website administration, maintenance and improvement purposes only and will not be used to identify you.

 

Cookies

 

Our website may use cookies from time to time. Cookies may be used to monitor web traffic, including time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on our websites.

 

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. However, if you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities in those websites.

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Web Beacons

 

Web beacons are images that originate from a third party site to track visitor activities. We use web beacons to track the visiting patterns of individuals accessing our website.

 

Third party content (e.g. social media links)

 

Some of the content on our website includes applications made available by third parties, such as embedded social media posts or social media buttons or links that allow you to share content or links to our website through the relevant third-party platforms. Where they exist, these features are provided as-is, for the benefit of our site visitors, but we are not responsible for the technical operation or information handling policies of these third parties.

 

How do we use your Personal Information?

 

We use the Personal Information we collect about you for our organisational functions and activities, in order to operate our business efficiently, and to market our services for the benefit of our guests.

 

We may collect, hold and use your personal information:

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• to identify and communicate with you

• to enable us to provide you with requested information or services

• for reporting and resource planning purposes

• to collect and process payments

• to manage and administer any account you may hold with us

• to promote and market our products and services to you

• to conduct research for the purposes of improving existing products or services or creating new products or services

• to protect you and us from fraud

• to provide for the safety and security of guests and visitors

• to help us manage our business operations, or

• to comply with our statutory and legal obligations.

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You consent to us using your Personal Information in the above ways and as set out in this Privacy Statement.

 

When do we disclose your Personal Information?

 

We may disclose, or provide access to, your Personal Information to third parties in connection with the purposes described above. Depending on the circumstances and the nature of your engagement with us, we may disclose your Personal Information to our related entities, or to third parties that provide services to us or through us.

 

We may also disclose your Personal Information to:

 

• your nominated representatives

• other organisations or individuals who assist us in providing services to you

• representatives who are appointed by us in the ordinary operation of our business to assist us in providing services or administering our business (such as for data storage or processing, marketing, planning and product or service development)

• IT service providers, and

• Government, regulatory authorities and other organisations as required or authorised by law.

 

We may also disclose your Personal Information to our website host or software application providers in certain limited circumstances, for example when our websites experience a technical problem or to ensure that they are operating in an effective and secure manner.

 

Overseas disclosures

 

We do not send or disclose your Personal Information to overseas recipients and your data is stored and managed here in Australia.

 

When using a contact form on our website, any personal data you submit is encrypted. Our web hosting provider has data centres in the US, Europe (Ireland), Israel, as well as other jurisdictions. Due to the cloud-based nature of this service, your encrypted data may be sent via an overseas route, prior to being received by us in Australia.

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Other uses and disclosures

We may collect, use and disclose your Personal Information for other purposes not listed in this Privacy Statement. If we do so, we will make it known to you at the time we collect or use your Personal Information.

Contacting you

You consent to us using your Personal Information for sending you information related to your accommodation booking. You also consent to us sending you such information by means of SMS message and phone call.

We will only send you marketing material if you have opted in to receive such material (e.g. via our accommodation booking form).

If you no longer want to receive marketing information from us, you can do so in any of the following ways:

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• by not giving consent for us to communicate with you through channels you are not comfortable receiving information through;

• by clicking on the ‘Unsubscribe’ or subscription preferences link in a direct marketing email that you have received from us; or

• by contacting us using the contact details at the end of this Privacy Statement.

Storage and security of Personal Information held by us

We aim to keep your Personal Information secure. Any Personal Information that is collected via our websites or which is held on our computer systems is protected by safeguards including physical, technical and procedural methods.

If we find that we no longer require or have no further need for your Personal Information we may de-identify it or remove it from our systems and destroy all record of it.

You can access and update your Personal Information

You are generally entitled to access Personal Information that we hold about you. If you request access to your Personal Information, in ordinary circumstances we will give you full access to your Personal Information. Depending on the nature of the request, however, we may need to charge an admin fee to cover the costs of accessing this information, however such charge will not be excessive.

We take all reasonable steps to ensure that any Personal Information we collect and use is accurate, complete and up-to-date.

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Updates to this Privacy Statement

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We may, from time to time, review and update this Privacy Statement. All Personal Information held by us will be governed by our most recent Privacy Statement, which is located at www.dunordskiclub.com.au/privacy/

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What to do if you want to contact us about our use of your Personal Information or this Privacy Statement

 

If you:

 

• have a query about this Privacy Statement or our Personal Information handling processes

• would like to access your Personal Information held by us, or

• would like to update or correct your Personal Information held by us.

 

Please contact our Bookings Officer in any of the following ways:

 

• Online: Send us a message using our contact form

• By post: 2 Currawong Road, Baw Baw Village VIC 3833, Australia.

 

 

This Privacy Statement was last updated on 13 December 2024.

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